What It Takes To Run The Best Supper Club In LA With Michelle Hacker From Delilah
- April 15, 2025
Welcome to How To Be A Host podcast, hosted by Charles Ewudo. The show features experts, veterans, movers, and shakers in the nightlife and hospitality worlds here to show you everything you need to know about hosting a party.
Running a top-tier supper club in Los Angeles requires more than just exceptional food and a stunning venue; it demands the creation of an unforgettable atmosphere that feels both exclusive and effortless. Delilah, the crown jewel of The H.wood Group, has become a staple in the L.A. nightlife scene, and I had the pleasure of sitting down with its general manager, Michelle Hacker, to delve into what makes this iconic establishment tick.
A Journey into Hospitality
Michelle’s journey into the world of hospitality began over a decade ago, almost serendipitously. Initially, she saw her work in the industry as a means to an end, but her perspective shifted dramatically upon joining the Hwood Group. “I felt like hospitality kind of found me,” she shared. With her outgoing personality, the service-oriented nature of the industry resonated deeply with her.
Starting her career as a server at The Nice Guy before Delilah even opened, Michelle navigated through various roles, each contributing to her growth within the company. After a brief hiatus during the COVID pandemic, she returned to lead operations at Delilah, embracing the challenges and excitement that came with managing such a high-profile venue.
“I felt like hospitality kind of found me."
Navigating Challenges as a Female Leader
In a male-dominated industry, Michelle has faced her share of challenges. However, she emphasizes that these hurdles have become less daunting as she established herself in her role. “Building trust is crucial,” she explained. She recognizes that rapport can take time, especially when navigating professional dynamics that often favor male-to-male connections.
Michelle’s approach involves balancing her assertiveness with collaboration, allowing her to navigate the complexities of being a female leader in nightlife. “It’s about knowing when to be receptive and when to assert your voice,” she noted. This delicate balance is essential for fostering a positive work environment and ensuring that her team delivers world-class service.
A Day in the Life at Delilah
While the nights at Delilah are filled with energetic events, Michelle’s days are busy with planning and preparation. Her typical schedule begins around noon, packed with meetings and strategic discussions that often go unnoticed by the public and even her staff. “People don’t see the behind-the-scenes work that goes into creating the magic of Delilah,” she remarked.
From coordinating events to managing a large team, Michelle’s role requires her to juggle multiple responsibilities. She emphasized that her commitment to her staff and guests is paramount, which drives her to maintain high standards across the board.
Creating an Unforgettable Atmosphere
At Delilah, the experience goes beyond dining; it’s about crafting memorable moments. Michelle’s leadership style fosters a team environment that reflects her vision for the venue—one where guests feel welcomed and valued. “When you walk into Delilah, you should feel the energy and presence we create,” she said. This commitment to excellence is evident in every aspect of the club, from the ambiance to the service.
Highlight: Michelle Hacker’s journey at Delilah exemplifies the dedication and passion required to thrive in the competitive landscape of L.A.’s nightlife. Her ability to navigate challenges while fostering a collaborative team culture is a testament to her leadership. As Delilah continues to enchant guests night after night, it’s clear that the magic lies not just in the food and décor, but in the heart and soul of its management team.
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